In an instant world where everything is quicker and faster and information at our fingertips at the speed of light. People aren’t patient enough anymore to leave a comment on your website and wait for next couple of hours for your revert. They want everything instant and NOW. And this impatient era has led to the emergence of live chat.
An excellent live chat is important for any online venture to not only get an easy feedback and contact system for the user but also a quality one will lead your online business to a new height.
Live chat seems to give the customers a sense of security that their queries will be instantly answered and issues will be addressed and resolved with least turnaround time. In case you are into online selling of product or service these live chat system will definitely be a value addition to your business.
Customer being the king as long as he is heard and responded well your business will grow. And a live chat system does this phenomenally. It provides a platform for the clients to contact and share their thoughts instantly.
Customer engagement is the strategic marketing technique which helps in conversions and reconversions and assuring brand loyalty. And live chat keeps the users engaged by giving them an easy tool to provide feedbacks or suggestions or responses to the queries which in turn help the owner to improvise the future releases and promotions.
Customer engagement can be done either through forum that can be created for you site to provide the support for your product or service or you can set up a chat support system which is more effective.
In this article, we will discuss about some of the best live chat plugins that are available for WordPress so you can easily add live chat system in your WordPress site or blog.
Zopim Live Chat
Zopim Live Chat is a premium plugin that comes with lite edition with limited feature set. In Lite edition, only one active conversation (concurrent chat) is permitted at any time, and most customization options are disabled. If you have just started your business online and want to integrate live chat support, the Lite package is still a very attractive and affordable option.
The plugin is mobile optimized, means you can effectively handle customers query from small devices like phone or tablets. Engage your visitors using proactive chat and reach and talk to them before they even ask a question. The analytics dashboard of this plugin lets you monitor visitor flow, usage patterns to have a better insight of your business.
LiveChat – WP live chat software for WordPress
Live Chat another beautiful software that adds clean and easy-to-use live chat system to your website along with help desk system. It allows website visitors to contact you in real-time. Help desk software is used to online visitors find what they need before they leave your site.
WP Live Chat Support
The most cost effective live chat system, absolutely free and perfect for small businesses. No need to pay for live chat monthly subscriptions in order to better understand your visitors. This is a fully functional live chat plugin. Increase your conversion rates by communicating directly with your visitors when they’re ready to do so using WP Live Chat Support.
The free version of this plugin comes with great features like fully functional live chat, easy to use interface for both the admin & the visitor; users can drag the live chat box around their page, change the colors of the live chat box, fully responsive admin chat dashboard, no advertising or links, No “Powered by” links on the live chat window, no monthly live chat subscriptions needed, desktop notifications when receiving new live chats, view any live chats you may have missed, set the starting position of your chat box, comprehensive list of live chat options, ban visitors from chatting to you based on IP Address, allow the live chat box to automatically pop up, limit the live chat box to only show to registered users, enable/disable the chat box on mobile devices.
Formilla Live Chat
Upon activation of this plugin, the liv chat button will appear on your website that allows you to chat with your website visitors.
Tidio Live Chat
You can easily track the visitors of your website and contact them directly on chat. It also gives you option to customize the color scheme to make it match with you website look and feel. It comes with dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome).
WordPress Live Chat Plugin
All you need to do is setup operators to respond user’s questions. More than one operator can join the same conversation. It means, one visitor get help from more than one operators at the same time if you wish. If none of the operators are online, visitor can fill out contact form.
iFlyChat – WordPress Chat
It helps in increasing user engagement of your WordPress site by enabling users to chat with each other privately (one to one private conversation), group chat or in chat rooms. Also, it is useful for forums, blogs, dating sites etc. It can also be configured to provide online support for products/services. It logs the user conversations so that they can be later viewed using shortcode.
YITH Live Chat
YITH Live Chat is an excellent plugin to make your clients feel comfortable as in a physical shop. Immediate and performing, your users will feel just like they are purchasing in a physical store with this chat.
The main features are customization of the messages (welcome, greetings, offline, busy operators) and availability of different tabs, multiple chats.
Pure Chat – Free Live Chat Plugin
Pure Chat – Free Live Chat Plugin includes fully customizable chat widget (including language customization), mobile app for iOS and Android, Track visitors geolocation data, chat history, offline message, and customizable canned reposes for common questions.
Chat by Flyzoo
Flyzoo is free and full-featured chat-as-a-service designed for communities, online traders, dating websites, radio stations, online stores and any other kind of website looking to boost customer engagement.
It comes with sleek, modern chat interface with responsive (app-like chat layout on mobile devices) design. Proactively chat with potential customers and increase sales! Check out below link to access more features of this plugin.
Casengo Live Chat Support
Casengo Live Chat Support is another featured packed plugin that adds live chat to your website. It’s free, fully functional, easy to use and comes with great design. Now answer questions via live chat, email, twitter or facebook directly from your website. It helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email.
Use Casengo mobile app on your phone or tablet to answers questions quickly. You can manage more than one site from within Casengo. Check out below link to explore more features of this plugin.
ClickDesk Live Support
ClickDesk is simply amazing and the fastest live chat service. It’s a fully customizable and high performing plugin that works seamlessly across all major browsers. The plugin allows your visitors to do voice and video chat from your WordPress site directly without installing any additional hardware or software. Agents can effectively handle live chats, calls and tickets from agent panel, mobile app or google talk.
It also provides other quality features like built-in help desk ticketing system with automation, advanced reports to give insights into your business, multi-language support with click-to-translate feature, send and receive files from chat widget, chat transcripts stored for future reference, complete web visitor information like location, IP address etc.
Simple Simon Live Chat WordPress Plugin
As name suggests, Simple Live Chat plugin is extremely easy-to-use, easy-to-configure, and easy-to-setup. It includes number of features like setting the chat to on/off mode, sound notification, skin customizable, chat window location configurable, proactive chat etc.
nChat – WordPress Live Chat Plugin
nChat is a beautiful live chat software with clean and minimalistic user interface, retina ready, unlimited operators, sound and typing notification, with no monthly charges, and most importantly responsive design.
It comes with numerous themes and unified chat console for operators – with live updates, notifications, visitor profile, etc.
Chatnox Live Chat
It offers many quality features like real-time visitor monitoring, pro-active chat, fully customizable live chat widget, rating, unlimited live chat transcripts, social integration, geolocation, offline messaging, live chat from smartphone, free StickyBar to help generate leads and push discount coupons and many more.
Chat – Live Chat, Support, Sales
Free live chat software with supports sales, customer support, live chat assistance, and live help desk.
To use this service, you need to add your site to your account at wp-chat.com. After adding the site to your control panel, your chat will be signed with a safety API key and automatically activated for all visitors of your website.
You can add multiple domains in your control panel at wp-chat.com, to manage and control all of your chats.
Smartsupp Live Chat
It offers features like real-time chatting with visitors, record screens of your visitors, answer chats from your smartphone, and it’s fully customizable.
Subiz Live Chat
You can proactively invite your website visitors for a chat, provide support at the right time, have strong influence on their decision making process, and boost sales.
Live Chat Software by HelpOnClick
The HelpOnClick chat widget is easy-to-use that not only give you the power of real time traffic monitoring, but will also have your customers asking the questions and getting the help they need.
WordPress 1-2-1 Live Chat Plugin
This plugin adds 1-2-1 live chat support on your website. And it’s extremely simple to set up. Due to its versatility it can be used to sell your services, Help People, on your squeeze pages or even your sales pages.
It includes features like setting the chat to on/off mode, change the color of Chat skin to anything, proactive chat etc.
82 Live Chat
82 Live Chat is a customer support live chat plugin for your WordPress website. It offers you simple and elegant design, offline messaging feature, unlimited chat operators, multiple chat management, customize front-end position, unique logins for each operator and lot more.
Free Live Chat Support
The plugin comes with premium features like unlimited domains, unlimited simultaneous chats, SSL encryption, chat history, customization, proactive chat, transfer between agents, sound and typing notifications, statics, offline messags, and many more.
CustomerICare Live Chat
It offers many features like real-time visitor monitoring, pro-active chat, automated chat invitation, easily customizable chat window etc.
Along with chat support, it keeps you updated about your website visitor tracking and activity. Another useful feature of this plugin is that you can view the technical and demographical information of your visitors.
Live Chat by OggFlow
Live Chat is the most flexible and affordable customer service suite with 3rd party integrations to email and social networks. It gives you beautiful live chat that you can integrate to your website or blog.
It handles all of your customer service – live chat, email, tickets social network feeds all from one simple and familiar interface.
WP Flat Visual Chat
WP Flat Visual Chat is beautiful, flat and responsive chat system that not only allows you to communicate with your visitors, but also to guide them through the pages of the site showing them visually any element.
It includes features like real-time chat, monitoring site visitors, pro-active chat, visually show any website element to the customer, chat history, operator transfer, color customization, sound notification, geolocation tracking etc.
Chat X – WordPress Chat plugin for Sales & Support
It offers features like cute skin (fully customizable), chat logs, fast and lightweight, more than one operators can reply the same user’s question, visitors can fill out contact form when all operators are offline, Email notifications when new visitor is online (optional), SSL support.
WordPress Live Chat Plug-in
It’s very easy to setup and also support multiple operators and guests chatting. High quality set of avatar images, chat box with high quality emoticons set, visitor monitoring, sound notification, contact form fallback, fully customizable, and unlimited usage.
The internet is flooded with a good number of quality WordPress live chat plugins and you will never be in dearth of options.
Given above plugins are all tried and tested which can be used on your site effectively. So go and install one that fits your business needs and see your business prosper and customers happy.
Disclosure: This page may contain external affiliate links. In case you purchase any items from the links given above it will earn me a commission but please be notified you don’t pay any more on these purchases.